Payments

All transactions on this website are processed using Paypal or Visa/Mastercard, both secured online payment gateways that encrypts your card details in a secured host environment. The website does not store any of your card details. Full payment must be made before the delivery/self-collection of your order can be confirmed.

Payment are accepted only in Singapore Dollars, SGD (S$). No foreign currencies will be accepted. 

 

Delivery and Assembly

Unless otherwise stated, delivery and/or assembly services are chargeable per trip for all purchases (showroom, commercial and online).

All delivery dates provided by us (whether stated in the order, the invoice or otherwise) are based on estimates only. Accordingly, we shall not be responsible and shall not in any way be liable for not being able to deliver a Product within the specified timeframe that you had requested resulting from any unforeseen shipment or delivery delays from our manufacturers, or from our outsourced delivery partners.

There are 2 types of delivery methods, namely the white glove delivery and courier dispatch services.

White Glove Delivery - One-time Delivery inclusive of furniture assembly. Deliveries may be delayed due to traffic conditions or any unforeseen circumstances and we seek your kind understanding in this matter.

Non Lift-Landing - Surchage applies for all non lift-landing apartment or landed home deliveries. 

Courier Dispatch Services - For small items, they may be dispatched by a third party courier service. 

Born in Colour reserves the right to apply the most appropriate delivery method for all items we carry and deliver. All fees shown in the above table are applicable for delivery within Singapore only, excluding all restricted areas (example: Military Camps). For overseas delivery, separate shipping charges apply. Please send an enquiry to us to find out more.  

Split Deliveries For Single Order (Multiple Trips / Multiple Addresses) - Surchage may apply. 

Receiving your Items - We have stringent checks enforced to make sure that your purchased item(s) is in good and working condition before they get dispatched out to you. On delivery, you, the customer or any 3rd party recipient appointed by the you shall account for all the items delivered and inspect the item(s) thoroughly before the delivery man leaves the premise. Any missing items or damage detected should be immediately reported to the delivery man and noted on the delivery order itself. Please also send an email to our support team and provide a detailed description with photos (or video, where appropriate) showing the damage or problem you face. Our support team will then seek to respond to you within 3 to 5 working days. If you or your appointed recipient opt not to inspect the item(s) upon delivery and signed off your acknowledgement in the delivery order, you hereby agree that the received items are in good and working condition as at the time of delivery. The delivery order is deemed evidence of your acceptance. Therefore, any claims of missing items or new defects findings at a later stage will strictly not be entertained. 

Rescheduling of Delivery/Failed Delivery - Change/Re-delivery fee of $80 applies if the logistics have been dispatached.  

Disposal of Old Furniture – Surcharge apply. Please inform before hand upon order and allow our logistic partner to quote you the fees involved.

 

Warranty

Our regular furniture items (regular items exclude all items marked Final Sale, Clearance, Display Piece, sold As-Is and customized pieces) comes with a 12 months warranty on manufacturing defects. However, the warranty does not include wear and tear, wrongly assembled, mis-use/handle (actions that will affect the wood due to natural wood behaviour) or issues related to wood characteristics of the purchased items will NOT be covered for, unless otherwise stated. Electrical fittings on the furniture, lightings, accessories and decorative items are also excluded from any warranty.

If you detect any manufacturing defects or damages which are likely not due to mis-use or wear and tear, please bring the stipulated item back to our warehouse. We will access the defects and in most cases, repairs will be performed locally. Should there are any clarifications to be made, you can send an email to our support team and they will seek to respond to you within 3 to 5 working days. 

We reserve the right to make the final decision on whether to repair or exchange the said item, as well as deciding on the replacement item (whether the same item of an equivalent-value, or a higher value, if the original item is discontinued or becomes obsolete), should an exchange be offered. We are committed to repair the product for you at a reasonable timeframe (depending on the availability of parts), and once the product is repaired or exchanged, we will inform you for self-collection or delivery.

 

Defect Consideration

All wood knots, patterns, grains, stains, texture and colour tones on our wood furniture and home decor items (for example Macarons series) will not be accepted as a reason for replacement as they are not deemed as a defect. As such, regretfully we do not honour exchanges or refund. Please refer to wood characteristics for more information.

Surface imperfections such as, but not limited to paint scratches, that do not affect the functionality and integrity of the item are also not deemed as defects. As such, regretfully we do not honour exchanges or refund.

For fabric/leather-related products, minor surface imperfections such as stains, marks, dirt or minor stitching details that do not affect the functionality of the item are not deemed as defects as well.

As raw materials used for the manufacturing of most of our items are wood, fabric, leather and metal, they will exhibit natural properties and finishes of the respective material. By confirming on your order and purchase, you have acknowledged to have been informed of these characteristics and therefore any variations and imperfections may not be considered as defects and raised as a claim for exchange or refund.

There is a possibility of up to 1-3% variance in measurement represented as most of our furniture are handmade. Please check with the respectively showroom on the actual measurement as these variations will not be considered as defects and raised as claim for exchange or refund.

A furniture tip-over is not considered a defect and will happen at times of misuse. Prevent from opening more than one drawer at a time, placing the heaviest items in the lowest drawers and never allow children to climb or hang on drawers, doors and shelves. Unless specifically designed to accommodate, do not set TVs or other heavy objects on top of the furniture. 

 

Website Photo Illustrations

Born in Colour is committed to bring to you the best possible photo representations of our products shown on our website. However, some details of any products, including and not limited to colours, lightings, environment, measurements and dimensions may not be the exact representation of the actual product due to various reasons. It may also be dependent on your computer/device screen settings and resolutions. You are strongly advised to check with us via email or visit our showrooms for any clarifications or variations before placing an order online. Any exchange or refund claims stating inaccuracy of website photo illustrations will be refuted immediately. 

Do also note that accessories and furnishings included in the display images are purely for illustration purposes and will not be included as part of the product sale.

 

Personal Information

Unless otherwise expressly notified by you in writing, your address and contact details may be used by us and/or our subsidiaries and/or our partner companies and/or related companies to provide marketing information to you about our Products and events.

  

Sold-out items

Our online shop strives to show our complete collection and updated stock inventory. If an item is out of stock, this will appear on the Product display page. In the event if a said Product in the online shop is reflected as being in stock, and this is not the case when we contact you to inform that it is sold-out(usually due to it being sold offline in store), Born in Colour shall not be held accountable for any reason. We reserve the rights to contact you to understand if you want to pre-order and wait for our next shipment of the Product. In the event that you choose not to wait, a refund on that Product will be made to you.

Promotions/Discounted Items/Price Changes

There is an additional specified set of terms and conditions of sales with every different promotions, inclusive of the terms and conditions found here. Please be sure to read all the additional terms and conditions before purchasing as they are binding to every promotional items purchased. 

Items purchased under promotions are non-exchangeable or non-refundable and are required to be self collected or arranged for delivery within the specified timeframe. Any requests, claims or delays are strictly non-negotiable and will not be entertained.

Prices in stores and online are subjected to change without any prior notice and any old pricing snapshot will not be honoured if purchase has not been made prior to the price change.

 

Limits to Customer claims/disputes

All customer claims and disputes are strictly limited to, and shall not exceed, the price of the purchased item(s) in question minus the delivery fee. If a delivery fee is charged in your order, it will not form part of your purchased item(s) price and is strictly non-refundable. In the event of a partial claim and there is discount given during promotions, it will be clawed back when the final amount is less than the criteria of the discount.

We will also not be liable for any injury, loss or damage whatsoever that may occur through the misuse, alteration or faulty assembly of any of our Products.

Born in Colour will work with you a solution on any dispute but reserve the final right to reject any claim if it goes beyond reasonable grounds.

 

Cancellation of Orders

We reserve the rights to cancel your order for a Product (which have been previously accepted by us) at any time and for any unforeseen reasons or whatsoever without your prior consent or agreement by giving you written notice of such cancellation. Upon such cancellation of your order for a Product by us:-

  • We shall no longer be obliged to deliver that Product to you; and
  • We shall refund to you, without any interest or compensation, the deposit and all other payments which you have made to us with regards to that Product; and
  • Upon such refund being made to you as mentioned above, you shall have no further claims against us arising out of or in connection with the said cancellation of your order. 

In the event that you decide to proceed to cancel an order, the following provisions shall apply:-

  • Restocking fees and incurred delivery charges apply. 

Returns and Exchanges

Pre-orders, Custom orders (e.g. Sofa selected colours) and all items under promotions, sales, discounts are strictly non-returnable and non-refundable.

For regular items (non-promotional items), you may initiate a return within the next day from the delivery date. We will bring the item back and a restocking fee and incurred delivery charges will apply before the refund.  

All items returned must be in a good, resellable condition and in its original packaging. Do note that Born in Colour reserves the final decision and right to reject any return if the item(s) is deemed to be used, altered or damaged in any negligent way.

Item(s) bought under display sets, clearance, "As-Is" or specifically expressed in the order are considered final sale and are strictly non-returnable, non-refundable or non-exchangeable. 

Storage of Purchased Items

The maximum duration of storage for your purchased items (regular-priced items) will be at a maximum of 1 month from your indicative date of delivery during the purchase. Strictly no extension will be allowed as storage charge is a hard cost for us to absorb. The items will be charged at 5% per month of the total amount for additional storage duration, unless otherwise stated. 

You can, however, indicate a date that is months ahead and we will count the storage duration from the date indicated as we will only get ready your item by that date. 

 

Completed Orders

We have stringent checks enforced to make sure that your purchased item(s) is in good and working condition before they leave the warehouse. It is also your responsibility to make sure that the delivered item(s) is in good and working condition before signing-off from our third-party delivery providers. The order is deemed completed after the item(s) is delivered with a sign off and is evidence that the goods are received in good and working condition at the time of delivery.

In the event of self-collection, similarly, the order is deemed completed once the item(s) are collected and have left our warehouse, and is evidence that the goods are collected in good and working condition at the time of collection. Hence, any new defects finding will strictly not be entertained. 


 

Governing Law

These Terms and Conditions shall be governed by and construed in all respects in accordance with the law of Singapore. Any aspects that are not covered by these Terms and Conditions are subject to the law of Singapore.

 

Amendments to the Terms and Conditions of Sales

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted here and copyrighted to Bornilour Pte. Ltd. For any clarifications, you can reach us through email or writing to Blk 1024 Yishun Industrial Park A #02-31 Singapore 768763. Continual use of our website will be deemed to constitute an acceptance of the current Terms and Conditions stated.

 

This page was last updated on 01 Jan 2025.

 

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